Terms & Conditions.

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Hart to Heart Cakes! Terms and Conditions

Each cake quote is valid for 30 days from date of issue
50% of the total price is to be paid 6 weeks prior to your event.
Full payment is due 7days prior.
Payment can be made by Cash. Cheque, Money Order or Direct deposit.
Cancellations within 2 weeks of the event date forfeit all previous payments.
Any changes to the original order are subject to viability and quote review.
Your initial consultation is Free of Charge.

Set Up and Delivery:

Set up and delivery within 10km drive* of Ipswich area is offered free of charge.
Easy access to the venue is provided- eg. Close parking, lift access to higher levels
Cake table is level, stable, clothed and ready for cake placement
The room is a suitable temperature for your cake- Air conditioning is best
Cakes are able to be delivered at anytime between 8am and 4pm Monday to Saturday- Late and

Sunday deliveries WILL incur a surcharge. You are welcome to collect your cake- Monday- Saturday by arrangement. Collection of cakes on Saturdays is Usually restricted to before 11am.
Whilst all due care is taken when boxing your cake, Cakes transported by you are done so at your
own risk.

Supplying your own fresh flowers:

You are welcome to supply your own fresh flowers on the condition that:
They are individually wired and taped.
Flowers must be delivered to the reception venue by the time specified on your order on the event day- or to myself – at a mutually suitable time.
You are responsible for ordering the correct amount/size of flowers through your florist. Damaged,
bruised or poor Quality blooms supplied by you are your responsibility.

Cake Stand Hire:

You may hire or purchase a custom made stand for all orders.
There is a $100 Security Bond required for the use of a cake stand. The cake stand bond is refunded.
The cake stand MUST be returned within 3 days of your event. Please call me to arrange a
mutually suitable return time.
The cake stand is to be returned- as is. There is no need to wash the stand before you return it. In
the event the stand is exceptionally dirty, it may be wiped with a damp soft cloth. At no time is the
stand to be placed into a dishwasher, or have a scourer used on it.
Any damages to the stand will result in the forfeit of the bond.
Any damage must be reported immediately- so that all efforts can be made to have the stand
repaired.
The cake stand is only to be used for the cakes supplied. At no time are heavy ornaments, hot
lights (including tea lights) or larger cakes to be placed onto the stand.
Use of the Cake stand is restricted to SEQ. The stand may be transported to areas outside SEQ
with prior arrangement. Any decorations applied to the stand must be removed (including residue) before its return.

Cake Design:

Your cakes design is outlined in your official PDF order. Please contact me ASAP with any
corrections that may need to be made.
Where possible, a picture of your chosen design will be attached to your order for both of our
reference. If you choose to supply your own ribbons, or decorations, they must be suitable for your cake- e.g. enough ribbon, correct thickness, fabric suitability for the design etc…
Any figurines supplied for your cake, must be able to be easily attached to the top tier of your
cake- preferably being able to stand alone, or with the aide of inbuilt supports.
All items supplied for your cake, must be clearly marked with your surnames and wedding date.
Any items which do not meet hygiene and safety requirement will be unable to be used.

Thank you for choosing Hart to Heart Cakes!

I look forward to creating a spectacular cake for your Special occasion.

*10km distance is determined by the distance from the GPO to the venue using whereis.com.